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Privacy Policy

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have.

This policy applies only to Family Drug Support online and not to other companies' or organisations' websites to which Family Drug Support is linked.

Collection of information
Information is collected from you primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not. Family Drug Support collects two types of information. 

The first type is anonymous information. For instance, we may collect information to tell us that five thousand people visit this site today, but we do not know their names, where they live or their date of birth - they are 'anonymous' to us. Many of the individuals who access our services are anonymous to us. The second type of information that Family Drug Support collects is personal information. Family Drug Support will collect personal information that lets us know the specifics of who you are such as your name, email address, or postal address, when you provide it to us.

With this information, Family Drug Support can provide a variety of personalised and enhanced services that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our services more valuable to you. Sometimes, we may specifically ask for personal information about you when you sign up to use a service. Certain information may be required, such as your name, age, internet address or screen name, billing address, type of computer, credit card number, in order to provide that service or product to you. This information may also be used to inform you of additional products and services which may interest you. You can choose not to receive such information when you are undertaking product or service registration on our website. We may also ask about your interests, but it is your choice whether to respond.

How much of your personal information that you choose to disclose to Family Drug Support is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you take part in a discussion forum.

Use of anonymous information
Family Drug Support automatically gathers anonymous information to monitor the use of Family Drug Support like the numbers and frequency of visitors to Family Drug Support and its areas, very much like television ratings that tell the networks how many people tuned in to a program.

This collective data helps us determine how much our audiences use parts of the site, so we can improve Family Drug Support to assure that it is as appealing as we can make it for as many users as possible. Family Drug Support may publish or provide this aggregate data to other people.

Use of personal information
Family Drug Support will only use the personal information you have chosen to provide us for the purpose for which you provided it. Family Drug Support will not use it for any other purpose without your consent.

No sale of personal information
Under no circumstances will Family Drug Support sell or receive payment for licensing or disclosing your personal information.

Complaints about privacy
If you have any complaints relating to online privacy issues on our website, please notify us at This email address is being protected from spambots. You need JavaScript enabled to view it.

While Family Drug Support accepts no liability for any material or links posted to the service, we will investigate all complaints.

Changes to Family Drug Support privacy policy
If we decide to change Family Drug Support Privacy Policy, we will post those changes here.

Family Drug Support Australia

Supporting families and friends of people who use substances as well as bereaved families in Australia.

SUPPORT LINE (24 Hours - 7 Days)
Phone: 1300 368 186

© Family Drug Support Australia / PO Box 7363 Leura NSW 2780 / ABN 49 081 764 258.
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